Frequently Asked Questions

What If I need to change or cancel my order?

Once an order is placed. You can request to cancel or change your order by emailing customer service. For all inquiries email [email protected]

What’s the status of my order?

Once you’ve received your shipping confirmation email you can track it and see the status of your delivery. It may take 24 hours for tracking updates to appear. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

Can I return an Item Bought wıth a specıal dıscount code ?

Yes ,special discount items can be Returned within our accepted time frame

What ıs your return/exchange polıcy?

Returns on full-price items will be accepted within 14 days of receipt for domestic orders and 20 days for international orders. Returned items must have not been worn, altered, or washed.

What ıs your return/exchange polıcy?

Returns on full-price items will be accepted within 14 days of receipt for domestic orders and 20 days for international orders. Returned items must have not been worn, altered, or washed. Exchanges are accepted for the same item in a different size or color only. Exchanges are not available for international orders. NOTE: Shipping and handling and customs charges are non-refundable We have the right to deny credit if the items returned do not meet our return policy standards.

How do I return an ıtem?

Just follow the instructions on the Return/Exchange form in our website. Securely pack and seal the items and include the completed return/exchange form in an appropriate shipping box or envelope, and send back to us using an insured service to the address below. NOTE: We cannot accept responsibility for packages that we do not ship ourselves Please send your return/exchange to: F.ILKK SHOWROOM KÜÇÜKBEBEK CAD. NO.14 KAT.1 BEBEK-İSTANBUL